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Log On to TrackMySample.com to Resolve Frustrated Samples
Tracking sample progress through the laboratory has just gotten better. The site will now tell you if a sample has been “frustrated” - that it's missing information needed for processing to begin - and provides you with an email link for contacting Customer Service.
Go to www.trackmysample.com and enter the 11-digit tracking number you retained from your sample jar label. Select Find Result.
If the sample has been frustrated, the Your Results screen will show the lab number assigned to the sample, the laboratory location - Indianapolis, Houston or Salt Lake - and the status will show that the sample has been received but cannot be processed due to lack of information.
Click on the Please Email Customer Service link to request the information you still need to submit. Be sure to include in your email the lab number assigned to the sample.
The www.trackmysample.com site will also tell you if your sample has not been received, if it's been received but testing is not yet complete or that testing is complete but results are awaiting evaluation by an analyst. If testing and evaluation are complete, the Your Results screen will show the date completed. You can then click on the lab number and be taken directly to the test report.
How to Avoid Frustrated Samples
The best way to keep samples from becoming frustrated is to always provide complete and accurate customer and equipment information - including name, account number, address and phone number - on the sample jar label or on the component registration form if sampling a unit for the first time.
Learn More:
http://www.polarislabs1.com/pdf/integrated-label.pdf
Print this Technical Bulletin (PDF - 165K)
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